Johnson Audiology – Frequently Asked Questions
Whether you’re scheduling your first hearing test, exploring hearing aid options, or looking for information about our other hearing health services, we’ve got answers. Below are our most commonly asked questions about our clinics, scheduling, services, and more.
General Information
How do I schedule an appointment with Johnson Audiology?
You can schedule online through our
appointment request form or call your nearest clinic. We also welcome physician referrals.
Where are Johnson Audiology clinics located?
We have locations across Tennessee and Georgia, including Chattanooga, Hixson, Franklin, Murfreesboro, and Cartersville, GA. Visit our
Locations Page for addresses, phone numbers, and directions.
What are your office hours?
Most locations are open Monday–Thursday 8:00 AM–5:30 PM. Hours may vary by clinic, so check the
location page for specifics.
What hearing services do you offer?
Do you accept insurance?
Yes, we work with many insurance plans. Visit our
Insurance Page for a list of accepted providers, or call to verify coverage.
What payment options are available?
We offer
private pay,
payment plans,
insurance, and
foundation assistance for qualifying patients.
Quick Links to FAQs
Find answers faster — choose a topic below to go directly to detailed FAQs for each service.
Hearing Aids FAQs – Brands, fittings, repairs, care and maintenance
Tinnitus FAQs – Symptom management, treatment options, and coping strategies
Cochlear Implant FAQs – Candidacy, mapping, and post-surgery care
Ear Cleaning FAQs – Safety, benefits, and when to schedule
Custom Hearing Protection FAQs – For musicians, hunters, swimmers, and industrial use
Additional Resources
Hearing Aids
Do I need a hearing test before getting hearing aids?
Yes, a comprehensive hearing evaluation ensures we recommend the right technology for your needs. Learn more on our
Hearing Aids Page.
How often should my hearing aids be serviced?
We recommend routine maintenance every 6 months. Visit our
Hearing Aid Care Page.
Tinnitus & Ear Care
Can tinnitus be treated?
While there is no universal cure, our tinnitus rehabilitation program can help manage and reduce symptoms. See our
Tinnitus Page.
Do you offer ear cleaning services?
Yes, our audiologists provide safe earwax removal. Visit our
Ear Cleaning Page.
Specialized Services
What is a cochlear implant and am I a candidate?
Cochlear implants are devices for individuals with severe hearing loss who gain limited benefit from hearing aids. Learn more on our
Cochlear Implant Page.
Do you make custom earplugs or musician’s monitors?
Yes, we offer custom hearing protection for musicians, hunters, swimmers, and industrial workers. See our
Custom Hearing Protection Page.
